My First Call Center Job.
by Liv | Published on December 14th, 2007, 10:04 am | Arts
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My books involves Dorothy a 30 year old call center worker who lives in Kansas with her Labrador retriever Toto.
She works for this giant money manufacturer called DollarCo. Dorothy is a proud and happy worker, and while she doesn't always understand why her company chooses to operate the way it does, she knows the world isn't perfect and continues her faithful loyal employment.
Then one day, Dorothy realizes that the vaults of information the company holds her customers data on is relatively unsafe. Dorothy realizes how dangerous this is, and surely, it must have been a mistake since Dollarco's vaults held 95% of the country's "Secret money data" in them.
So Dorothy clicked her mouse 3 times, and wrote her boss and email, and advised her that "anyone" with a little bit of acting skills could quite possibly get almost anyone's "secret money data", and even the address of where that person lives, and there was nothing in place to stop them. Weeks went by, and Dorothy became concerned as she continued to take calls, and witnessed some strange people accessing data, in very wicked ways. She wrote back to her boss, asking if there had been a decision, worrying about the situation.
Days turned into weeks, and one day at a company meeting, a visitor from the department of rules and behavior came to visit. There in front of her other call workers, Dorothy exclaimed her concerns once again. Her boss shrugged down in her chair, trying to stop the outpouring of words, the employee from the department of rules and behavior didn't have the words to answer, and then finally in the face of all the other employees' they responded.
"It's not important.", she said. The issue was dead.
It was at this point Dorothy didn't know what to do. She figured it was kind of pointless to mention the door to Dollarco's building still had the default password active in it's electronic locks, and that anyone could walk into the building who knew about this flaw, or the programmer's back-door in one of the credit databases that could give someone undetected access to a persons "secret money data."
So Dorothy went back to her cube, where she took some anti-depressants, and then had a tornado of an idea. She'd write a letter to the great and powerful CEO. She'd mail it to every officer in the company, certainly someone would have to listen. She did so anonymously, for she feared for her job, but when word got out that the great and powerful CEO had gotten the letter, and remembering what Dorothy had said in the meeting, her Boss began screaming at Dorothy in front of all the other call center workers. Dorothy wished she could just poor a bucket of water on her boss, and make her boss melt.
Many other call center workers read the letter, and left Dollarco. Their guilt and moral conscience led to a major shift in operations of the call center, but still, rather than make changes Dollarco chose to ignore the situation and continue to simply pretend such problems existed. The truth was, it didn't know how to handle the situation, and rather than put effort into fixing it, it was cheaper just to put a giant yellow brick cubicle wall up around the truth and pretend like it didn't exist.
It was then Dorothy realized she could no longer be apart of the madness. Dorothy couldn't just quit. She had her dog Toto to care for, and would have to continue to pretend like something wasn't wrong. Dorothy knew, even though she had to go to work, and lie it was just a part of life. Oddly enough however, Dorothy learned something about herself she didn't previously know. It made her stronger, and she was proud. Her first call center job, taught her she had good inside even though the call center was evil, and that it was only a matter of time before good things happened to her.
